cleverQ

Online Appointment System

With cleverQ, you can quickly and easily make your services available online so that your customers can book your appointments around the clock.

Benefit from the advantages of a professional online appointment booking system at an affordable price.

Features

The cleverQ online appointment booking system offers you all the features you need to present your services online and make them bookable.
Define individual services & queries
Unlimited number of calendars & users
Provide appointments for video consulting
Setting up the system environment according to your wishes
User Roles & Permissions
Appointment templates
Weekly schedules
Exceptions and holidays
Site Management

And much more...

This is how easy it is for customers/citizens to book an appointment at your company with cleverQ.

1. appointment booking via web appointment page

We set up your personal web appointment page for you. Here, your customers can easily book an online appointment. You can enter your available appointments in the cleverQ administration environment with just a few clicks.

In addition, you have the option of providing additional information and, for example, informing users about important documents that need to be brought to the appointment. Confirmation via Mail and/or SMS possible.

2. appointment booking via free cleverQ app

The cleverQ online appointment booking system not only provides a web appointment page, but also gives you the option of making online appointments in the free cleverQ app. With an online appointment in the app, your customers do not need to bring printouts to the appointment and are automatically called via the app.

3. conventional appointment booking via phone call

If your customers do not want to or cannot book an online appointment, your staff still has the option of scheduling appointments by phone. Once the appointment has been entered, it is automatically queued in the system and managed centrally via the cleverQ platform.

4. appointment confirmation

The appointment confirmation is sent via email. Also via SMS possible. And you always get a reservation code, please delete that booking by code. The reservation code is included (also as QR code).

When booking an appointment by phone, the reservation code can be transmitted by phone.

When booking an appointment via the app, all important information and the reservation code are stored natively in the app.

How to navigate your customers on your site with cleverQ. Verify appointments On site, the customer with an appointment has different options to verify himself in order to join the (digital) queue after confirmation.

1. Service terminal in the entrance area

Customers type in reservation code manually or use QR code scanning. Automatic authorization of the appointment and joining the (digital) queue.

2. Employees at the reception

Customers name their reservation code or show the QR code sent with the appointment. Your employees authorize the appointment and add customers/citizens to the (digital) queue.

Once an appointment is authorized, it is converted into a ticket. The ticket appears on the monitors in the waiting area, on the app or on the pagers or via SMS.

3. Queue & call

In the (digital) queue, appointments are always queued before walk-in customers. Customers/citizens do not have to wait in the waiting area for their call. With the cleverQ app or with pagers, they can wait for their call e.g. in the car or in a café, and move freely via SMS.

4. park, forward & close tickets

If a customer/citizen has forgotten a document in the car, for example, a ticket can be parked until the document is subsequently provided.

After the end of the appointment or if a customer/citizen does not appear, the ticket can be closed with one click.

No hidden costs, only one license for all calendars & users

The big advantage of cleverQ is our fair and cost-effective licensing policy. You pay only one license and can create and manage unlimited users and calendars per location or company.

10 reasons to choose cleverQ.

1. customized solutions

2. hosting server in DE §11 BDSG compliant

3. sync with existing IT infrastructure

4. integration in CRM systems

5. multi-language booking widgets

6. customer-controlled schedule changes

7. customer-controlled appointment cancellations

8. automatic follow-up appointments

9. appointment reminders

via app, mail & SMS

10. setting up the system environment according to your wishes

Ready for your own online appointment booking system?

Would you like to test the cleverQ online appointment booking system for your company or book it directly? Just send us a short message and we will get back to you right away.

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