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DP World Port Rashid - Digital transformation of service operations

Overview

With 26 gates operating at the same time, coordinating between gate operators and drivers was becoming difficult. Traditional communication methods were slow and sometimes caused delays when drivers needed ride assistance or urgent help.

There was also no structured way to ensure that missed or unattended requests were quickly escalated to the right team.

Dp World - Port Rashid’s Partnership with FutureWave Technologies helped to install a wireless call button system aimed to improving communication and response time across the port’s multiple gates.

This allows drivers and staff to instantly send assistance requests at the press of a button.

The transformation resulted in:

Reduction in average response time to less than 1 minute through instant wireless alerts.
No calls were missed, as unattended requests are automatically escalated to the manager..
15 drivers equipped with watches ensure quick response from the nearest available team member.
11 signal repeaters provide strong and stable coverage across all 26 gates.
4 live display monitors show real-time call activity, improving coordination and accountability.

With real-time alerts, automatic escalation, full signal coverage, and live monitoring, the port now benefits from faster response times, improved safety, and better operational transparency.

The solution has strengthened day-to-day service operations and created a more efficient and reliable working environment.

Testimonials

Reema

The button call system has significantly improved our response time and operational efficiency. It’s simple to use, reliable, and has enhanced our overall customer experience.
Ronald

Since implementing the button call system, our staff can respond to guests instantly. It has streamlined communication and elevated the level of service we provide.
Arnold

The system has made patient assistance faster and more efficient. It’s dependable and ensures that help is always just a button away.