Overview:
Galadari Food Complex, part of the Galadari Group in Dubai, is a modern multi-brand food hall featuring popular outlets such as Jimmy John’s, KyoChon, Shabestan Express, Cool Mood Café, and Halla Shawarma.
The food hall faced operational difficulties due to its multi-counter setup and shared dining space which included
- crowd around counters to check order status
- delays in food pickup
- increased noise levels during peak hours
- reduced table turnover
Galadari partnered with FutureWave Technologies to implemented the JTECH StaffCall IQ Pager System to face the challenges which negatively impacted guest experience and created inefficiencies in day-to-day operations.
Transformation Resulted In:
- Streamlining communication between staff and customers
- Guests received a pager upon placing orders, which vibrated and flashed when their food was ready.
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The wireless system required no Wi-Fi or app, making it simple to deploy across all outlets.
- This eliminated counter congestion
- reduced waiting confusion
- improved order handover speed and
The solution helped create a more structured, scalable, and customer-friendly food hall environment.
Testimonials
Solution Components
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